Our Philosophy
Entertainment sits at the core of what we offer. Casino games and sports betting should bring excitement and enjoyment—never stress or financial hardship. We acknowledge that gambling carries risks, and we accept our responsibility to reduce potential harm. This policy explains how we protect vulnerable players and what tools are available to help you stay in control.
Understanding Problem Gambling
Gambling becomes problematic when it negatively impacts your life outside the gaming environment. Recognizing the signs early makes it easier to intervene before serious consequences develop.
Common warning signs include:
- Spending beyond your financial means or borrowing money to gamble
- Chasing losses with increasingly larger bets
- Neglecting work, family, or social responsibilities due to gambling
- Lying to others about time or money spent on gambling
- Feeling restless or irritable when trying to cut down
- Using gambling to escape problems or relieve negative emotions
- Returning to gamble after a loss in an attempt to “make it back”
Experiencing even one or two of these signs is a reason to pause and reflect. If several of them resonate with your experience, consider seeking professional support.
Your Control Tools
We provide a full set of controls available through your account settings. These tools apply automatically once configured and cannot be bypassed while they are active.
Financial Limits
Deposit limits restrict how much money can be added to your account within chosen time periods. Set daily, weekly, or monthly caps that match your budget. Loss limits work in a similar way by freezing gameplay once your net losses reach a threshold you define. Decreases take effect immediately, while increases require a 24-hour cooling-off period to prevent impulsive changes.
Time Management
Session duration limits automatically log you out once you reach your set threshold of continuous play. Reality-check notifications appear at intervals you choose and show your session length and net results. These interruptions create natural moments to reassess and decide what to do next.
Bet Controls
Maximum bet limits prevent single bets from exceeding amounts you consider acceptable. This protects against impulsive high-stake decisions during emotional moments. You can configure separate limits for casino games and sports betting based on your preferences.
Taking a Break from Play
Sometimes stepping away temporarily provides the perspective you need. Our timeout feature offers structured breaks:
- 24 hours for a short cool-down period
- 7 days for short-term reflection
- 30 days for an extended break
- Custom periods up to 6 months for longer time away
During a timeout, you cannot access games or betting markets, deposit funds, or receive promotional communications. Your account balance remains safe and will be available after the period ends. Once activated, a timeout cannot be shortened.
Permanent Self-Exclusion
For those who need a definitive measure, permanent self-exclusion is available and will irreversibly close your account. This option is intended for individuals who recognize that gambling is incompatible with their wellbeing. Before activating it, withdraw any remaining balance, because account closure prevents future access.
Self-exclusion may also register you in industry databases and block registration on partner platforms. We cooperate with national self-exclusion programs where available. Any attempt to create new accounts during an exclusion period violates our terms and may result in confiscation of winnings.
Maintaining Safer Gambling Habits
Healthy gambling habits are the foundation of long-term enjoyment. Consider adopting the following practices:
Before playing:
- Set a budget and a time limit in advance
- Never gamble with money needed for essential expenses
- Treat gambling spend as entertainment—like a cinema ticket
- Avoid gambling when upset, stressed, or under the influence of alcohol
While playing:
- Take regular breaks whether you are winning or losing
- Accept losses as the cost of entertainment
- Never chase losses with bigger bets
- Celebrate wins moderately and consider withdrawing a portion
Think of gambling as one of many entertainment options. Balance it with other activities and relationships. A win should be a приятный surprise—not an expectation or a financial plan.
Protecting Minors
Underage gambling can cause serious developmental harm. We implement robust age verification and may require documentary proof before processing withdrawals. Accounts suspected of being underage are immediately suspended pending investigation.
Parents should use parental control software to block gambling websites on shared devices. Discuss gambling risks openly with teenagers and monitor online activity. Never share your account credentials with minors or allow them to observe extended gambling sessions.
Getting Help
Professional support is available for those struggling with gambling-related problems. The following organizations provide free, confidential assistance:
Gamblers Anonymous operates worldwide with local meetings and online support forums based on a proven twelve-step recovery model. National problem gambling helplines offer 24/7 hotlines staffed by trained counselors. Various counseling services provide therapy, online chat support, and self-help resources. Gambling harm prevention organizations coordinate treatment referrals and fund research into gambling-related harm.
In the Czech Republic, you can also access helplines and specialized outpatient clinics focused on addiction treatment. Qualified counselors can help assess your situation and recommend appropriate next steps. Don’t hesitate to seek help—gambling addiction is treatable with the right support.
Our Ongoing Commitment
Responsible gaming is not just a policy—it is an ongoing commitment embedded in our operations. We train staff to recognize signs of distress and intervene appropriately. Marketing practices exclude self-excluded players and avoid targeting vulnerable groups. Game design is reviewed to help prevent features that encourage excessive play.
We contribute to research into problem gambling and support treatment programs financially. Regular policy reviews incorporate emerging best practices and regulatory guidance. Your wellbeing matters more than any commercial consideration.
If you have questions about responsible gaming or need help activating protective features, you can contact our dedicated support team at any time. We are here to help you enjoy our platform safely and sustainably.